Question 1

How long will it take to receive my order?

Accepted Answer

Order handling generally takes 1–2 business days, and standard transit generally takes 14–20 days, Monday to Friday. Actual delivery time may vary by destination and carrier.Read more

Question 2

How to track my order?

Accepted Answer

Orders are delivered using Standard Shipping. Handling generally takes 1–2 business days, and transit generally takes 14–20 days, Monday to Friday.See details

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping is free on all orders covered by the Shipping Policy.Read more

Question 5

What is your return policy?

Accepted Answer

Eligible returns are accepted by mail. You have a statutory 14-day right of withdrawal after delivery: notify us by email within 14 days, then return the product within 14 days after submitting your notice. Standard return shipping is free for eligible accepted returns, and we provide a prepaid label or another free standard return method after approval. There is no restocking fee. Eligible refunds are processed within 7 business days after the returned product is received and inspected.Read the return policy

Question 6

Can I exchange an item?

Accepted Answer

Returns are accepted by mail only. To start a return, email support@pinglighting.de with your name, order number, and details of the product.See details

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at support@pinglighting.de. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

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