This policy is applicable to (Germany) orders. This policy is designed to ensure that you are clearly aware of our Return & Refund Policy. By ordering from this store you accept the policies contained herein.

A. Return Window

You have a statutory 14-day right of withdrawal after the product has been delivered.

The withdrawal period starts on the day after you, or a third party designated by you other than the carrier, physically receives the product.

You must notify us by email within the 14-day withdrawal period. After submitting your withdrawal notice, you must return the product within 14 days.

B. Return Eligibility and Product Condition

You may open and reasonably inspect the product in the same way that you could inspect it in a physical shop.

For a lighting product, reasonable inspection may include:

• Opening the packaging

• Checking the colour, finish, size, and materials

• Checking the mounting parts

The product should be returned with all supplied components, accessories, manuals, and mounting parts.

We strongly recommend using the original packaging because lighting fixtures, glass shades, and finished surfaces can be damaged easily during transportation.

If handling beyond what is reasonably necessary has caused a demonstrable reduction in the product’s value, we may make a proportionate deduction based on its actual condition.

Damage caused by customer misuse, incorrect installation, or unauthorized modification is not considered a manufacturing defect.

For returns made for personal reasons, the customer is responsible for the direct return shipping cost. PING Lighting will bear the reasonable return and replacement costs for qualifying damaged, defective, incomplete, or incorrectly delivered products.

C. How to Start a Return

Returns are accepted by mail only.

To start a return:

Step 1: Email support@pinglighting.de.

Step 2: Include your name, order number, and details of the product being returned.

Step 3: If the product is damaged, defective, incomplete, or incorrect, include photographs of the product, packaging, and shipping label where reasonably possible.

Step 4: We will acknowledge your request and provide the correct return address and detailed return instructions.

Step 5: After receiving the instructions, return the product within the applicable period.

Please wait for our return instructions before sending the parcel. Products sent to an incorrect warehouse or returned without sufficient identifying information may be difficult to process.

D. Restocking and Administration Fees

Restocking Fee: €0.00

PING Lighting does not charge a restocking, cancellation, handling, or administration fee for a valid return that complies with this policy.

Direct return shipping costs arising from a customer-preference return are not considered restocking or administration fees.

E. Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery.

If the product arrives damaged, defective, incomplete, or different from what you ordered, contact support@pinglighting.de as soon as reasonably possible.

For faster handling, please provide:

• Your order number

• A description of the problem

• A photograph of the shipping label

• Photographs of the exterior packaging

• Photographs or a video showing the damage or defect

• A photograph showing all components received

Customers are encouraged to contact us within 7 days so that we can investigate transportation damage promptly.

PING Lighting will bear the reasonable return and replacement costs for qualifying damaged, defective, incomplete, or incorrectly delivered products. Depending on the circumstances, we may offer a repair, replacement, missing component, price adjustment, or refund.

F. Refund Processing Time

After the returned product has been received and inspected, eligible refunds will be processed within 7 business days.

Refunds will be issued to the original payment method. After processing, it normally takes an additional 1 to 7 business days for the funds to appear in the original payment account, depending on the bank, credit card company, or payment provider.

If the refund has not appeared more than 7 business days after it was processed, please contact support@pinglighting.de and provide your order number and refund confirmation information.

G. Order Changes and Cancellations

You may request changes to your order within 24 hours after placing it. Changes may include the product colour, size, delivery address, or telephone number.

You may also request a free order cancellation within 24 hours after placing your order.

Please contact support@pinglighting.de as soon as possible. Once the order has been dispatched, we will be unable to modify the order or stop delivery.

If you refuse a parcel after it has been dispatched, the actual return shipping, storage, or handling costs resulting from the refusal may be deducted from your refund to the extent permitted by applicable law.

This does not limit your statutory right of withdrawal under German or European Union consumer law.

H. Contact Information

Trade Name: pinglighting.de

Registered Address:
Room 111, No. 200, Lane 8, Xiayuan Street, Lapu Village, Xiaolou Town
Zeng District
Guangzhou, Guangdong 511380
China

Email: support@pinglighting.de

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8)