PING Lighting Terms of Service

Last updated: August 15, 2026

SECTION 1 – Scope and Acceptance

These Terms of Service apply to your access to and use of this website, including browsing products, creating an account, placing an order and using our services.

“we”, “us”, “our” and “PING Lighting” refer to the trader identified above.

Before placing an order, please read these Terms of Service, the Shipping Policy, the Refund and Return Policy, the Privacy Policy and any other applicable policy. By placing an order, you confirm that you have read and accepted the terms applicable to that order.

Nothing in these terms excludes or limits mandatory consumer rights.

SECTION 2 – Permitted Use

You may use this website only for lawful purposes. You must not:

• violate applicable law;

• interfere with the website, servers or payment systems;

• transmit viruses, malware or fraudulent information;

• copy, sell, scrape or commercially exploit website content without permission;

• impersonate another person or submit false account, payment or contact information.

If an account or order appears to involve fraud, unauthorised use or a security risk, we may suspend the account or cancel an unfulfilled order, without affecting mandatory consumer rights.

SECTION 3 – Product Information and Availability

We make reasonable efforts to provide accurate product names, images, dimensions, materials, colours, specifications, voltage information, prices and availability information.

Colours may appear slightly different because of screen settings, lighting conditions or display devices. The specifications shown in the product page and order confirmation apply to the relevant order.

We will not knowingly supply goods that materially differ from the product description. If an ordered product becomes unavailable before dispatch, we will notify you as soon as reasonably possible and offer cancellation and a refund, or an alternative only with your express consent.

We will not replace an ordered product with a different voltage, model or specification without your express consent. 

SECTION 4 – Prices, VAT and Other Charges

The product page and checkout page will show the applicable product price, VAT, delivery charges and other mandatory charges.

Where VAT must be included in consumer prices by law, the displayed consumer price will include the applicable VAT. The final amount payable is the total shown at checkout before payment.

Standard delivery for orders to Germany is currently free unless the product page or checkout page clearly states otherwise.

Where customs duties, import VAT, brokerage fees or other cross-border charges may apply, we will explain the applicable scope and responsibility as clearly as reasonably possible before payment. We will not impose undisclosed post-payment charges that cannot be justified by applicable law or the order information.

Orders to destinations outside the European Union may be subject to the destination country’s import and tax rules. Unless checkout expressly states that we will pay those charges, the recipient may be treated as the importer and may be responsible for legally payable charges.

SECTION 5 – Product Displays and Promotions

Promotions, discounts, gifts, coupons and availability statements are subject to the conditions shown on the relevant promotion page and at checkout.

Whether discounts can be combined is determined by the checkout page. We will not use false former prices, false discounts or promotions that cannot reasonably be fulfilled.

If an obvious pricing, inventory or technical error is discovered, we will notify you before dispatch. You may choose to continue at the corrected price or cancel the order and receive a refund of amounts paid.

SECTION 6 – Orders and Contract Formation

After you submit an order, we will send an order acknowledgement. The acknowledgement confirms receipt of your order and does not necessarily mean that the contract has been finally accepted.

The contract is formed when we accept the order, confirm dispatch or at another time required by applicable law.

If we cannot accept the order, we will notify you and refund any amount already paid.

SECTION 7 – Payment

Available payment methods are those shown at checkout. Payments are processed by the applicable payment service provider.

You must provide accurate, complete and valid billing and contact information. Unauthorised payment activity, chargeback abuse or fraud may result in an order being suspended or cancelled.

SECTION 8 – Processing, Shipping and Delivery

For orders to Germany, the current shipping policy is:

• standard shipping: free;

• order processing: generally 1–2 business days;

• usual transit time: approximately 14–20 days;

• processing and delivery times may vary depending on the product, destination, holidays, carrier or events outside our reasonable control.

Unless the product page or checkout page states otherwise, the delivery period begins after the order has been completed and payment has been approved.

If a parcel appears damaged in transit, please take photographs after delivery and send them to support@pinglighting.de. We will investigate and offer an appropriate solution based on the circumstances.

SECTION 9 –Address Changes

If you need to change the delivery address, contact support@pinglighting.de within 24 hours after placing the order.

Once the parcel has been handed to the carrier, we cannot guarantee that the address can be changed. Costs caused by an incorrect customer-provided address will be handled according to applicable law and the actual costs incurred.

SECTION 10 –Order Changes and Cancellations

You may request changes to your order within 24 hours after placing it. Changes may include product colour, size, delivery address or telephone number.

You may also request a free cancellation within 24 hours after placing the order.

Please contact support@pinglighting.de as soon as possible. Once the order has been dispatched, we generally cannot modify the order or stop delivery.

If a customer refuses a parcel after dispatch, actual return, storage or handling costs may be deducted from the refund only where permitted by applicable law and actually incurred. This does not limit the customer’s statutory right of withdrawal.

SECTION 11 –Statutory Right of Withdrawal

For orders covered by German or European consumer withdrawal rights, a consumer generally has the right to withdraw within 14 days after receiving the goods without giving a reason.

The withdrawal period begins on the day after the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

The consumer must notify support@pinglighting.de by an unequivocal statement before the withdrawal period expires. After sending the withdrawal notice, the goods should generally be returned within 14 days.

The consumer may inspect the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, as they could in a physical shop. If handling beyond that reasonably necessary inspection reduces the value of the goods, a proportionate deduction may be made as permitted by law.

For a return made for personal reasons, the customer bears the direct return shipping cost, provided that the customer was informed of this responsibility before purchase.

For goods that are damaged, defective, incomplete or incorrectly delivered, we bear reasonable return and replacement costs.

SECTION 12 –Return Procedure

Before returning an item, email support@pinglighting.de and provide:

• your name;

• order number;

• product name or product number;

• reason for return;

• if the item is damaged, defective or incorrect, photographs or video of the item, packaging and shipping label where reasonably possible.

We will acknowledge the request and provide the correct return address and instructions. Please wait for those instructions before sending the parcel.

Unless otherwise required by law, parcels sent to an incorrect warehouse or without sufficient order-identifying information may take longer to process.

SECTION 13 –Damaged, Defective, Incomplete or Incorrect Goods

Please inspect your order promptly after delivery.

If the goods are damaged, defective, incomplete or different from what you ordered, contact support@pinglighting.de as soon as reasonably possible.

Depending on the circumstances, we may provide repair, replacement, missing components, a partial refund or a full refund. The appropriate remedy depends on applicable law, the condition of the goods and the circumstances of the case.

Statutory conformity and legal guarantee rights are not excluded by these terms, the Refund Policy or any commercial warranty.

SECTION 14 –Refunds

After the returned goods have been received and any necessary inspection has been completed, eligible refunds are generally processed within 7 business days.

Refunds are normally issued to the original payment method. After processing, the bank, card issuer or payment provider may require a further 1–7 business days for the funds to appear.

The stated processing time does not reduce any statutory refund period. Where permitted by law, we may withhold reimbursement until the goods have been received or the customer has provided evidence of return.

No restocking, cancellation, handling or administration fee is charged for a valid return complying with this policy. Direct return shipping costs for a personal-reason return are not treated as a restocking fee.

SECTION 15 –Statutory Rights and Commercial Warranties

We are responsible for the statutory conformity and legal guarantee rights applicable to the goods.

If a particular product includes a commercial warranty, its scope, duration and exclusions must be stated on the product page, warranty document or order confirmation.

Unless expressly agreed in writing, we do not provide a uniform commercial warranty beyond what is required by law.

SECTION 16 –Intellectual Property

The text, images, trademarks, designs, layout, code and other content on this website belong to us or to the relevant rights holders.

You may not copy, reproduce, modify, distribute, sell or commercially use such content without permission.

SECTION 17 –User Content

If you submit reviews, images, suggestions or other content, you must have the necessary rights and ensure that the content is accurate, lawful and does not infringe third-party rights.

To the extent permitted by law, you grant us a non-exclusive licence to use that content for operating, supporting, displaying and improving our services.

SECTION 18 –Third-Party Services and Links

The website may use third-party payment, logistics, analytics or other services and may contain links to external websites. Those services are operated by their respective providers and are subject to their own terms and privacy policies.

We do not guarantee the accuracy, availability or security of third-party websites or services.

SECTION 19 –Privacy

Personal data is processed in accordance with our Privacy Policy. Please read the Privacy Policy before placing an order to understand how personal data is collected, used, stored and shared.

SECTION 20 –Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for intentional or grossly negligent conduct, product liability and statutory consumer rights.

To the maximum extent permitted by law, we are not responsible for losses caused by unlawful use, incorrect installation, unauthorised modification, an incorrect address supplied by the customer or failure to follow safety instructions.

We are not liable for indirect or purely commercial losses beyond our reasonable control, but this clause does not affect mandatory consumer rights.

SECTION 21 –Changes to These Terms

We may update these terms because of legal, technical, operational or policy changes. The updated version will be published on this page with an updated date.

The version applicable to an order is the version that was effective and made available when the order was placed.

SECTION 22 –Governing Law and Dispute Resolution

For consumers, mandatory consumer protections under the law of the consumer’s country of residence remain applicable. These terms do not deprive consumers of those protections.

We will first try to resolve consumer complaints through support@pinglighting.de.

The governing law, competent courts and dispute-resolution information must be finalised by qualified counsel based on the trader’s legal entity, establishment and target markets.

SECTION 23 –Severability

If any provision is held invalid or unenforceable, the remaining provisions remain effective. The invalid provision will be replaced, to the extent permitted by law, by a valid provision that most closely reflects its original purpose.

SECTION 24 –Entire Agreement

These Terms of Service, together with the Shipping Policy, Refund and Return Policy, Privacy Policy, product page and order confirmation, form the complete agreement for the relevant order.

If documents conflict, the mandatory law and the more specific, current and clearly communicated order information will prevail.

SECTION 25 –Contact

Trade name: pinglighting.de

Registered Address:
Room 111, No. 200, Lane 8, Xiayuan Street, Lapu Village, Xiaolou Town
Zeng Cheng District
Guangzhou, Guangdong 511380
China

Email: support@pinglighting.de

Business hours: Monday to Friday, 9:00 am to 6:00 pm (GMT+8)