Refund policy

This policy is applicable to (Germany) orders. This policy is designed to ensure that you are clearly aware of our Return & Refund Policy. By ordering from this store you accept the policies contained herein.

A. Return Window

You have a statutory 14-day right of withdrawal after the product has been delivered.

The withdrawal period starts on the day after you, or a third party designated by you other than the carrier, physically receives the product.

You must notify us by email within the 14-day withdrawal period. After submitting your withdrawal notice, you must return the product within 14 days.

B. Free Return Shipping

PING Lighting provides free standard return shipping for all eligible returns accepted under this policy. This applies to returns for personal reasons and to damaged, defective, incomplete, or incorrectly delivered products.

After approving the return request, we will provide a prepaid return label or another standard return method at no cost to the customer. Customers must follow the return instructions and use the return method provided by PING Lighting.

Optional expedited or alternative return services selected by the customer without our prior written approval are not reimbursable unless required by applicable law.

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C. How to Start a Return

Returns are accepted by mail only.

To start a return:

Step 1: Email support@pinglighting.de.

Step 2: Include your name, order number, and details of the product being returned.

Step 3: If the product is damaged, defective, incomplete, or incorrect, include photographs of the product, packaging, and shipping label where reasonably possible.

Step 4: We will confirm your request and provide the correct return address, detailed return instructions, and a prepaid return label or another free standard return method.

Step 5: After receiving our instructions, return the product within the applicable return period using the return method provided by PING Lighting.

D. Restocking, Administration, and Return Shipping Fees

Restocking Fee: €0.00

PING Lighting does not charge restocking, cancellation, handling, administration, or standard return shipping fees for an eligible return that complies with this policy.

E. Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery.

If the product arrives damaged, defective, incomplete, or different from what you ordered, contact support@pinglighting.de as soon as reasonably possible.

For faster handling, please provide:

  • Your order number

  • A description of the problem

  • A photograph of the shipping label

  • Photographs of the exterior packaging

  • Photographs or a video showing the damage or defect

  • A photograph showing all components received

Customers are encouraged to contact us within 7 days so that we can investigate transportation damage promptly.

PING Lighting will bear the reasonable return and replacement costs for qualifying damaged, defective, incomplete, or incorrectly delivered products. Depending on the circumstances, we may offer a repair, replacement, missing component, price adjustment, or refund.

F. Refund Processing Time

After the returned product has been received and inspected, eligible refunds will be processed within 7 business days.

Refunds will be issued to the original payment method.

If you have questions about a processed refund, please contact support@pinglighting.de and provide your order number and refund confirmation information.

G. Order Changes and Cancellations

You may request changes to your order or a free cancellation within 24 hours after placing the order. Please contact support@pinglighting.de as soon as possible.

Once an order has been dispatched, we may be unable to modify or stop the shipment. If you no longer want the order, please accept delivery and contact us to arrange a free standard return. When the return method provided by PING Lighting is used, no standard return shipping fee will be deducted from the refund.

H. Contact Information

Trade Name: pinglighting.de

Registered Address:
Room 111, No. 200, Lane 8, Xiayuan Street, Lapu Village, Xiaolou Town
Zeng Cheng District
Guangzhou, Guangdong 511380
China

Email: support@pinglighting.de

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8)